Order Management
Every order. Every channel. One dashboard.
Orders arrive from WhatsApp, phone calls, and walk-ins. There's no single place to see them all. Staff gets verbal instructions. Items get missed or delayed. Customers call asking "where's my order?" and answering requires three phone calls.
Before Neev
Orders scattered across channels
WhatsApp, phone calls, walk-ins — no single place to see what came in today.
No way to track status
Which orders are packed? Which shipped? Nobody knows without making phone calls.
Items missed or delayed
Verbal instructions to staff mean things get forgotten. Wrong quantities, wrong products.
"Where is my order?"
Answering this simple question requires three phone calls and 15 minutes every time.
What Neev does
Unified order entry
Create orders from WhatsApp, web portal, phone calls, or CSV upload — all land in one queue.
Order state machine
Track every order through: Confirmed, Allocated, Packed, Ready, Delivered, Closed.
Picking list generation
Auto-generated lists grouped by SKU for warehouse efficiency — view on phone or print.
Packing slip generation
Print-ready packing slips with customer address, items, and order details.
Real-time dashboard
Today's order count, total value, status breakdown, pending alerts — at a glance.
Smart search & filters
Find any order by ID, customer name, phone, date range, or status in under 200ms.
Duplicate detection
System warns if the same customer orders the same products on the same day.
Bulk order upload
Import 500+ orders via CSV for high-volume periods — validated before commit.
Order audit trail
Every state change logged with timestamp, user, and reason. Full accountability.
Role-based permissions
Operators confirm, warehouse picks/packs, delivery marks delivered, owner closes.
Order cancellation
Cancel with reason, auto-restock inventory, notify customer — all in one click.
GST-ready totals
Order value with subtotal, GST breakdown, and grand total — calculated correctly.
“Know the status of every order at every moment. No phone calls needed.”