Order Management
Keep reviewed orders in one operational queue.
Neev records orders entered by staff and can stage WhatsApp-derived drafts after Meta approval and provider configuration. Staff review remains necessary before fulfilment.
Before Neev
Orders can arrive through several channels
Phone, counter, and configured WhatsApp workflows need a reviewed operational record.
Status needs a clear owner
Fulfilment status is useful only when authorised staff update it as work happens.
Drafts need verification
Quantities, products, price, stock, and credit should be reviewed before confirmation.
Customer updates depend on accurate records
A status view cannot replace staff review or guarantee a delivery outcome.
What Neev does
Available · Order entry
Authorised staff can create and review orders in Neev. WhatsApp-derived drafts require provider setup.
Available · Order status
Supported states record progress from confirmation through fulfilment when staff update them.
Available · Picking records
Create picking information from confirmed order data for warehouse review.
Available · Search and filters
Find recorded orders by supported identifiers, customer, date, or status.
Available · Action history
Supported order actions retain the user and timestamp information captured by Neev.
Review required · Tax totals
Neev prepares totals from configured product and tax inputs; the customer or CA must review them.
“Keep order, status, and fulfilment records connected without promising automatic accuracy.”