Notification Engine
The right alert, to the right person, at the right time.
Operations rely on WhatsApp groups and phone calls for coordination. The warehouse doesn't know about new orders until someone tells them. Customers don't get shipping updates. The owner has no visibility unless they manually check.
Before Neev
WhatsApp group chaos
Important updates buried in group chats. Nobody knows what applies to them.
Phone calls for everything
Warehouse needs to be called for every new order. Customers call for every status update.
Delayed information
The owner finds out about problems hours later — when it's too late to fix them easily.
No system, just memory
Staff relies on remembering to tell the right person. Things fall through the cracks daily.
What Neev does
WhatsApp notifications
Order confirmations, shipping updates, payment receipts — all via WhatsApp.
Email notifications
Formal invoices, reports, and summaries delivered via email.
Role-based routing
Warehouse gets picking alerts, owner gets payment updates, customer gets status updates.
Daily morning briefing
Owner gets a WhatsApp summary every morning: orders, revenue, alerts, pending items.
Low-stock alerts
Instant notification when products drop below threshold.
Overdue order escalation
Alerts at +0, +4, +8 hours when delivery is late — escalating urgency.
Quiet hours
No non-urgent notifications between 9 PM and 9 AM — respect your sleep.
Notification preferences
Toggle each notification type on/off per channel (WhatsApp, Email, SMS).
Message templates
Customize every notification with your brand voice and business details.
Retry logic
Failed messages retry automatically with exponential backoff — nothing gets lost.
Notification log
Full history of every notification sent — who, when, what, delivery status.
Daily digest
Batched non-urgent notifications in one summary — no notification fatigue.
“Your business runs on auto-pilot notifications. You intervene only when something actually needs your attention.”