Overview
Neev puts a lot of short labels on screen — IRN, slab, credit gate, ASN, OOR. Most are trade or GST words you already know by another name; a few are Neev's own. This page is the single place to look one up so nobody has to guess what a chip or a button means. Read it once, keep it open the first week, then forget it.
Where to find it
This article lives in Help → Reference → Glossary on the web app at /help. The same
terms appear inline across Neev wherever a label could trip you up — tap or hover a
highlighted term on any screen to read its short
definition without leaving the page. Every role sees the glossary; it is read-only and
carries no permissions of its own.
Key concepts
These are the live terms, grouped by where you meet them.
Money and GST
- — the unique number GSTN sends back when an e-invoice is registered. Neev stores it on the invoice. Once it is generated it cannot be regenerated — only cancelled with a reason.
- — the Harmonised System of Nomenclature code that classifies a product for GST. Neev applies HSN at the line level; if a product has no HSN in the lookup, it falls back to a default GST rate of 18%.
- — required for inter-state movement of goods worth more than ₹50,000. That is Neev's threshold.
- — a payment method recorded against an invoice. Neev supports cash, UPI, cheque, NEFT, RTGS, card, wallet and other. UPI, cheque, NEFT, RTGS, card and wallet need a reference number; cash and other do not.
Pricing
- — a quantity tier in a discount rule. Each slab has a minimum and maximum quantity and either a fixed price or a discount percent. The engine picks the slab the order quantity falls into, best match first.
- — the lowest unit price a discount rule will allow. If a calculated price drops under it, Neev clamps the price back up to the floor and flags the line. A floor margin works the same way to protect a minimum margin.
Orders and intake
- — the review queue of draft orders the AI parsed from incoming Telegram messages and emails (text, photo, or voice note). Each card shows a confidence score and preflight checks for stock and credit, marked ok, pending or blocked, before you confirm.
- — a pre-order check of the order total against the customer's available credit and credit limit. It returns within limit, no limit (when no limit is set), overridden (approved override) or blocked.
- — a recurring order Neev generates on its own, on a daily, weekly or specific-days schedule at a set time in IST.
- Order status — an order moves through draft → confirmed → allocated → packed → ready → shipped → delivered, or is cancelled. Held is the holding state a credit-blocked or flagged order sits in until it is approved.
Pack and capability terms
- — the dispatch heads-up a quick-commerce supplier sends a platform before goods arrive.
- — the platform's record of what it actually received. Neev tracks it received → reconciled → disputed; small short or damaged gaps inside tolerance auto-reconcile, larger ones land disputed for review.
- — an Out-Of-Range temperature event. A soft excursion is amber (alert only); a hard excursion is red (alert plus the batch locks to quality-pending).
Common workflows
Tap or hover any highlighted term right where it appears — the short definition pops up without leaving the screen. No need to come here for the common ones.
Open Help → Reference → Glossary and search the page for the word. Each entry says what the term is and where in Neev you meet it.
Use the Related links at the bottom, or go straight to the matching screen — IRN and e-way bill on the invoice, slabs on Pricing & Quotes, the intake tray on Intake.
Role notes
The glossary itself is open to everyone — it grants nothing. What changes by role is whether you can act on the screen a term belongs to. The grid below covers the surfaces these terms sit on.
| Role | Read the glossary | Confirm / advance an order | Record a tender | Void an invoice |
|---|---|---|---|---|
| Owner | Allowed | Allowed | Allowed | Allowed |
| Manager | Allowed | Allowed | Not allowed | Not allowed |
| Accountant | Allowed | Not allowed | Allowed | Not allowed |
| Operator | Allowed | Not allowed | Not allowed | Not allowed |
| Warehouse | Allowed | Not allowed | Not allowed | Not allowed |
| Sales | Allowed | Not allowed | Not allowed | Not allowed |
| Delivery | Allowed | Not allowed | Not allowed | Not allowed |
- Owner is the only role that can void an invoice; only the Owner holds HSN-rate and e-invoice cancel powers.
- Manager runs orders end-to-end (confirm, allocate, dispatch) but cannot void an invoice or edit HSN rates, and cannot add or remove a tender.
- Accountant owns the payment surface — can record a tender and read financial and Tally reports — but cannot raise an invoice, cannot void one, and cannot remove a tender once added.
- Operator can key in a draft order and look up stock and price, but cannot confirm or advance it, and has no money surface.
- Warehouse packs orders and moves stock, but cannot create, confirm or dispatch orders and has no invoice or payment access at all.
- Sales parses and drafts orders and runs quotations, but cannot advance an order to fulfilment and has no plain invoice access beyond counter-sale checkout.
- Delivery is read-only on exactly orders and invoices — and despite the name, the default role does not include order dispatch; that stays with Manager and Owner.
Tips & time-savers
You do not have to memorise any of this. Highlighted terms on every screen open their own definition on tap or hover — the glossary page is just the full list for when you want it. Press ? on any page (cursor outside a text box) to pop the built-in cheat-sheet, or CtrlK to jump straight to Help from the command palette.
When a WhatsApp order lands in the intake tray, read the preflight chips first: an ok stock chip and a within limit credit chip mean you can confirm in one tap. A blocked credit chip means the order will sit in held until someone with approval rights clears it.
Gotchas
An IRN is one-way. Once GSTN registers an e-invoice and the IRN comes back, it can never be regenerated — it can only be cancelled with a reason. Check the invoice is correct before you finalize, not after.
On a quick-commerce GRN, only small short or damaged gaps inside tolerance auto-reconcile. Anything bigger lands the GRN in disputed, which is a terminal state on that line — you raise it with the platform from there, you cannot quietly reconcile it later.
A red cold-chain excursion is not just an alert: it locks the batch to quality-pending, so the stock cannot ship until the breach is acknowledged and the batch is dispositioned.