Overview
The six questions every trader asks before they trust a new system with their business — what it costs, whether GST is really sorted, will it talk to Tally, who needs a paid seat, how long setup takes, and can I walk away. Straight answers, no fine print. These are the same answers we give on a sales call, written down so you can read them at 11pm before you decide.
Where to find it
This article is in the Help Center. The screens behind these answers live inside your workspace. The two Settings screens are Owner-only; the invoice screen is visible to more roles (see Role notes):
- Plan, bill, and cancellation — Settings → Billing, at
/settings/billing. Owner-only. - Seats and who's free — Settings → Team, at
/settings/team. Owner-only. - A GST invoice and its IRN — Invoices, at
/invoices, then open any invoice at/invoices/[id]. Visible to owner, manager, accountant, operator, and delivery roles.
The full pricing breakdown is public at /pricing — share it with a partner or your CA
without logging in.
Key concepts
- Pilot — a free 90-day workspace mirrored from your last 90 days of data. Zero rupees, no card. If you don't proceed, it's deleted; if you do, it rolls into a paid plan with no setup fee.
- — the GSTN-issued number that makes an invoice a valid e-invoice. Neev auto-pulls it from GSTN with HSN at line level, on every tier.
- — the goods classification code that sets the GST rate per line. Neev defaults to an 18% rate when a line's HSN isn't found.
- Counted seat — only owner, manager, and accountant users count toward your plan. Warehouse and delivery users are free.
Common workflows
Open Settings → Billing at /settings/billing. You see your current tier — Pilot
(free), Growth (₹14,999/month per business), or Enterprise (custom) — and your billing
detail. This screen is owner-only.
Open Settings → Team at /settings/team and send an invite link. Warehouse and
delivery users come free on every tier, so you can roll Neev out to the whole floor
without piling on line items. Only owner, manager, and accountant seats are counted.
Go to Invoices at /invoices, open the invoice, and the IRN sits on the invoice
detail — auto-pulled from GSTN, with HSN at line level. No separate filing step.
The honest questions
What does the pilot actually cost?
Zero rupees, zero cards. We mirror your last 90 days of data into a sandboxed Neev workspace and walk you through it. If you do not move forward after the pilot, we delete the workspace. If you do, the pilot rolls into a paid plan with no setup fees.
Is GST + e-invoice IRN really included on every plan?
Yes. We do not believe compliance should be an upsell. Every Neev customer files a GST-compliant invoice, with HSN at line level and e-invoice IRN auto-pulled from GSTN, on every tier.
Will it work with my Tally?
It works with Tally Prime and Tally ERP 9. We sync invoices, payments, journals and customer master both ways. If you are on a different ERP, the Enterprise plan ships with a custom bridge.
What about my warehouse and delivery team: do they need licenses?
No. Warehouse and delivery users come free on every tier. We only count owner, manager and accountant seats. You can roll Neev out to your full operation without ten more line items.
How long does onboarding take?
Twenty-minute call to scope. Three working days for data mirroring and Tally sync. One week of guided usage. Most pilots are live with real WhatsApp orders parsing by day eight.
Can I cancel?
Pilot, anytime, no questions. Growth, anytime: we pro-rate to the day. We also export your full data on cancellation: a CSV per module, plus a Tally-shaped backup.
Role notes
Pricing, billing, seats, and cancellation are all owner-controlled — only the Owner sees the Settings screens. Who can view a GST invoice and its IRN, though, varies by role:
| Role | Manage billing & seats | View invoice + IRN | Void an invoice |
|---|---|---|---|
| Owner | Approval | Allowed | Allowed |
| Manager | Approval | Allowed | Not allowed |
| Accountant | Approval | Allowed | Not allowed |
| Operator | Approval | Allowed | Not allowed |
| Warehouse | Approval | Not allowed | Not allowed |
| Delivery | Approval | Allowed | Not allowed |
| Sales | Approval | Not allowed | Not allowed |
- Owner manages billing and seats, views invoices, and is the only role that can void an invoice.
- Manager runs operations and views invoices but cannot touch billing, seats, or settings, and cannot void an invoice.
- Accountant owns collections and views invoices, but does not raise (generate) or void invoices — those stay with operations and the owner.
- Operator reads invoices but cannot generate, mark paid, or void.
- Warehouse has no invoice access at all — packing and stock only.
- Delivery can view orders and invoices to know what to deliver, and nothing else.
- Sales has no invoice view beyond counter-sale checkout, so it does not see the invoice list.
Tips & time-savers
Roll Neev out to your whole floor without growing the bill. Warehouse and delivery users are free on every tier — only owner, manager, and accountant seats are counted. Invite every packer and rider from Settings → Team; their phones become your dispatch and delivery view at no extra cost.
A grounded number to hold in your head: most pilots are parsing real WhatsApp orders by day eight — a 20-minute scoping call, three working days to mirror your last 90 days and sync Tally, then a week of guided use.
Gotchas
The pilot workspace is deleted if you don't proceed. If you run the 90-day free pilot and decide not to move to a paid plan, the sandboxed workspace and its mirrored data are removed — there is no dormant free tier it falls back to. Export anything you want to keep before you walk away.
One more thing to set expectations on: voiding an invoice is owner-only and not part of an accountant's powers. An Accountant records payments and pulls Tally reports but cannot void or raise invoices — so if a voided invoice is what you need, the request has to go to the owner.