Overview
When an order moves — confirmed, packed, shipped, delivered — or an invoice is cut, Neev can ping the customer for you. No more "bhai dispatch ho gaya kya?" calls. Notification preferences decide which of these events reach the customer, and on which channel: WhatsApp, email, or SMS. Set it once; every matching event sends on autopilot.
Where to find it
These controls live on Settings → General at /settings, not on a separate notifications page. The General panel carries the Auto-share invoices on WhatsApp switch — the one customer notification you toggle directly here.
Two neighbouring settings finish the picture: quiet hours (when sends pause overnight) sit on the Channels page, and the exact message wording per event lives on Templates. Settings is a web-only, owner-only area — it does not appear in the mobile app or on any non-owner sidebar.
Key concepts
Notification preference — a single on/off switch for one event × channel pair. Neev tracks six notifiable events — order confirmed, order packed, order shipped, order delivered, invoice generated, and the internal low-stock alert — across three channels: WhatsApp, email, and SMS. Each pair is independent: invoices on WhatsApp can be on while the same event on SMS stays off.
Default-on — if you have never touched a pair, Neev treats it as on. So a fresh tenant already shares invoice links on WhatsApp without any setup.
Provider status — a channel only delivers if its provider key is wired: WhatsApp runs through Gupshup, SMS through MSG91, email through Resend. Each reports back as configured, stub (a dev-only fake send), or missing. A channel showing missing will not reach the customer even with the preference switched on.
Common workflows
/settings. The General card loads your business profile and the notification switch.Role notes
Owner is the only role that can open Settings and change notification preferences. The Settings area sits behind owner-only access, so the General page — and the Auto-share switch on it — is owner territory end to end.
Manager works with these events every day — confirming orders, generating invoices, watching dispatch — but cannot open Settings or change any notification preference. Like all tenant-admin controls (team, billing, channels, templates, settings), this stays with the owner. A manager who wants invoice auto-share turned on asks the owner to flip it.